Big Royal Mail shake-up means slower second class post for millions

From 28 July, Royal Mail will stop delivering second-class letters on Saturdays across the UK. On top of this, weekday deliveries may not happen every day for every household. It’s all part of a major shake-up that affects millions of households.

If you’re used to getting post at the weekend, this might be a bit of a shock. But it’s not out of the blue.

The number of letters sent has dropped from 20 billion twenty years ago to just 6.6 billion now, and Royal Mail says the current service is no longer affordable.

Ofcom, the regulator in charge, says the change could save Royal Mail between £250 million and £425 million a year. They’ve promised that second-class letters should still arrive within three working days, even with fewer delivery days.

But here’s the catch: fewer deliveries doesn’t automatically mean better ones.

Royal Mail has missed its delivery targets so badly in the last 18 months that it’s been fined over £16 million. And with stamp prices creeping up, many are wondering if they’re paying more for less.

First-class post isn’t affected and will still be delivered Monday to Saturday. But let’s be honest – when was the last time you sent a first-class letter?

Is this good news or just cost-cutting?

Royal Mail bosses are calling it a “win” for customers, saying the new setup is more efficient and reflects how people actually use post today. They say they spoke to thousands of people and businesses before making the changes.

But others aren’t so sure.

Citizens Advice called the move a missed opportunity. Director Tom MacInnes said Royal Mail has “a woeful track record” of late deliveries, even as stamp prices keep rising. He’s worried this change is more about saving money than improving service.

What it means for you

If you rely on second-class post for things like bills, birthday cards, or legal paperwork, expect delays.

It’ll now take a bit longer, especially around the weekend. You might find yourself upgrading to first class more often, which means spending more.

Ofcom says it’s reviewing the price of stamps too, after complaints about rising costs. But that review won’t finish until next year – and there’s no promise prices will drop.

How to stay ahead

Here’s what you can do:

• Send post earlier: If you need something to arrive by a certain day, build in extra time.
• Use first class when it matters: It costs more, but it’s still the quickest option.
• Switch to online where possible: Many services (like bills or bank letters) now offer email options, which might be more reliable.
• Complain if you’re let down: If Royal Mail misses important deliveries, speak up. You can complain directly or go through Citizens Advice.

This shake-up might be Royal Mail’s attempt to stay afloat. But for millions of us, it feels like one more service slipping away, and another reason to watch where our money’s going.

Ricky Willis is the original Skint Dad. A money-making enthusiast, father, and husband to Naomi. He is always looking for unique ways to earn a little extra.

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